To get help faster, please include
- your order number (it is in your receipt email);
- the kit and province you bought;
- what you see on screen, or a screenshot, if a file will not open;
- the type of computer you use (Windows, Mac, iPad or phone).
Common requests
- A file will not download or open: we send you a working copy, or reset your download link. If we cannot get you a working copy within 10 business days, we refund you.
- Wrong province: email us within 7 days of purchase and we swap it for the same kit for the right province (or refund you if we do not sell that kit for your province).
- Charged twice: we refund the extra charge.
- Download limit reached: we reset it for you.
- Consultant licence: tell us how you would like to use the kits with clients.
All sales are final: no refunds once purchased, except a double charge or a file we cannot replace within 10 business days. See our Terms of Sale and Licence.
Please contact us before you dispute a charge with your bank. Most problems can be fixed quickly.
What we cannot do
We cannot give legal advice or advice on your own situation, such as whether you can dismiss a particular employee. The kits show when to call a lawyer, and each kit lists free government contact centres for your province.