Workplace Binder ("we") sells digital HR and safety kits to businesses. This page explains what personal information we collect when you visit our store or buy from us, why we collect it, who we share it with, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act and Alberta's Personal Information Protection Act. One or both may apply.
1. What we collect
When you buy:
- your name and email address;
- your billing details, such as country and postal code (your card or PayPal details go straight to the payment company; we never see or keep your full card number);
- what you bought, the price, the date, and your order number;
- your answer to the checkout question (that you agreed to our Terms of Sale and Licence);
- the date, time, browser and IP address of each download.
When you email us: your email address, your message and anything you attach.
If you join our mailing list (only if you tick the box): your email address and the date you agreed.
When you visit our website: our website does not use its own cookies, analytics or advertising trackers, and our fonts are stored on our own site. Our web host, Cloudflare, records basic technical details, such as your IP address and browser, to deliver pages and protect the site from attacks. On pages with a Buy button, the checkout is run by Payhip. Payhip may use its own cookies, as its cookie policy explains.
We do not collect your employees' information, and the kits you fill in stay on your own computer. Please do not email us forms that contain your employees' personal information.
2. Why we collect it
- to process your order, deliver your download and send your receipt;
- to answer your questions and fix problems with files;
- to send updates to kits you bought (see section 6);
- to keep records the law requires, such as tax and accounting records;
- to prevent fraud and to answer a payment dispute (for example, to show a bank that you downloaded the files and agreed to our terms);
- to send marketing emails, only if you agreed.
We collect only what we need for these purposes.
3. Who we share it with
We do not sell or rent your information. We share it only with:
- Payhip, the platform that runs our store, checkout and downloads;
- Stripe and PayPal, which process payments;
- Cloudflare, which hosts our website;
- Microsoft, which runs our email;
- a bank or card company, if you dispute a charge (we send them our records of your order);
- our accountant or lawyer, when needed;
- anyone the law requires us to share it with.
These companies have their own privacy policies. Some of them store or process information outside Canada. For example, Payhip says it stores information in the European Union and may move it to other countries, and Stripe, PayPal, Cloudflare and Microsoft may process it in the United States. While it is outside Canada, it is covered by that country's laws and may be accessed by its courts, police and national security authorities. To ask how our service providers outside Canada handle your information, or for a copy of our policy on them, contact our Privacy Officer (section 8).
4. How long we keep it
- Order and payment records: as long as the tax rules require (in Canada, generally 6 years after the end of the tax year), then we delete them.
- Emails with you: up to 2 years after our last message, unless we need them for an open dispute or a legal claim.
- Mailing list: until you unsubscribe.
5. How we protect it
We use well-known providers with their own security, a strong password and two-step login on our accounts, and we limit access to the owner of Workplace Binder. If a breach of your personal information creates a real risk of significant harm, we will report it to the privacy commissioner and tell you, as the law requires.
6. Emails we send
- Order emails (your receipt and download link) and notices about updates to kits you bought come with your purchase, so you do not need to sign up for them. Each one shows our name, mailing address and email address. Update notices also let you opt out. If you opt out, you can still download updates from your receipt link.
- Marketing emails (tips, new kits, offers) go only to people who ticked the box, which always starts unticked. Every marketing email shows our name, mailing address and email address, and has an unsubscribe link. If you unsubscribe, we stop within 10 business days.
This follows Canada's anti-spam law.
7. Your choices and rights
You may ask us to:
- tell you what personal information we hold about you;
- correct it if it is wrong;
- delete it, unless the law or an open dispute requires us to keep it;
- stop sending you marketing emails (or use the unsubscribe link).
Email [email protected]. We will reply within 30 days.
8. Questions or complaints
Contact our Privacy Officer at [email protected] (Privacy Officer, Workplace Binder, Calgary, Alberta).
If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
9. Changes
We may update this policy. The date at the top shows when it last changed.